Cancellation & Return Policy

Before cancelling, exchanging and returning items to us, please read and follow our sincere instructions below. We'll appreciate your carefully reading on our return policy and making sure that all criteria are met before mailing any items back to us.

For Cancel
Please refer to our cancellation policy below for details.

Actions Products Time Frames Amount Refunded
Product Price Shipping Cost
Cancellation Customized Outfit
(no rush) Within 24 hours of order confirmation Full Refund
Within 24-72 hours of order confirmation 60% 100%
More than 72 hours of order confirmation 40% 100%
Standard Outfit
(no rush) Within 24 hours of order confirmation Full Refund
Within 24-72 hours of order confirmation 70% 100%
More than 72 hours of order confirmation 50% 100%

Rush Order Within 12 hours of order confirmation Full Refund
Within 12-36 hours of order confirmation 50% 100%
For Exchange
*Any alteration requests(if possible) will be charged an alteration cost according to your inquiries;
*You will also need to pay the shipping fee from your address to The Dream World and back to your address;


For Return
All our garments are produced perfectly and exactly according to the willingness of our customers. Upon the package's arrival, we encourage you to try it/them on as soon as possible without removing the tags, altering, or washing it/them to check the fit and workmanship.

We will accept returns of any garments that is unworn and still fitted with all tags and labels, and that is dispatched to us within 14 days of receipt by you. However, sales items will NOT be refunded.

Before shipping out, we'll check every detail of the product for you to make sure that the related accessories are included. Our QC department will re-check the garment you ordered is correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the details have passed in the factory line.

Return Process:
(1) Submit a return request via email within 2 days of receiving your order to make sure you are eligible for a return.
(2) Supply photos or other evidence that clearly shows the problem, problems include; quality issues, damage during shipping, color/ style/ size errors.
(3) All returned items must be in original condition, unwashed, unaltered, undamaged, clean and with the original tags and packaging. Please note:
*Please use the same address we give on the parcel you received.
*Please send back the garment with the original packing we use
*Please write the value same as the one we given on the express bill.
(4) You need pay the shipping fee from your address to us when you returned it back.
(5) After we received your returned garment, the refund will be processed within 3~5 workdays.

If you are not happy with the products for the following reasons:

Defective, Damaged or Mis-shipped Items

If your items were damaged during delivery, we suggest you to take photos or video and get "Proof of Damage" documentation from the delivery carrier. Quality problem can be defined as obvious quality defects, then no following of customization requirement and size deviation from the posted size criteria. If you receive the damaged or defective item that is caused by The Dream World , you can get the full refund.

Sizing or Fitting Issues

As all of our garments are hand-sewn and custom tailored, the finished item may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your garment will still fit you perfectly, our seamstresses have created all our garments with additional fabric in the seams to allow minor size modifications to be made easily.

*We send you a garment in wrong sizes

If the garment's size differs from the specifications you ordered, we encourage you to find a local seamstress to make adjustments, and we will gladly to give you some refund for the altered fee, if you choose this option, we require the copy of the receipt from your seamstress when you request reimbursement. If we make the garment in wrong size for you, you can return the dress to us, and get a refund.

*We send you a garment according to your size requirements but do not fit

If you carefully follow our size chart/how to measure guide before deciding your size, we guarantee that your garment will fit you perfectly. Garments that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our garments are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.

Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

*We send you a garment in wrong color

Although we always provide you with true photos, it's sometimes impossible to match the on screen color to the original color of the item, this is due to the settings and computer screen variations, therefore please expect that there may be a slight change in the color. However, if you are certain that you have received the item in a wrong color, please contact us to see if a return or refund is possible, if a mistake has been made, then you may be eligible for a return for a full refund.

Please email us at thebilliondreamworld@gmail.com if you have any further question.